Assessor Resource

ICTTEN4003A
Estimate and quote for customer telecommunications equipment installation

Assessment tool

Version 1.0
Issue Date: May 2024


Technical staff who estimate and quote for customer equipment installation apply the skills and knowledge in this unit.

This unit applies to indoor and outdoor installation within a customer premises. It may be applied to domestic, commercial or industrial installations. Communications applications include digital and analog, telephony, data, video, digital broadcasting, computer networks, local area networks (LAN) and multimedia.

This unit describes the performance outcomes, skills and knowledge required to estimate and quote for customer telecommunications equipment installation.

It involves preparing detailed estimates and quotes and updating schematic drawings and specifications.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Employability Skills

This unit contains employability skills.




Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

prepare detailed estimates, updated schematic drawings and specifications, including material and labour costs for telecommunications equipment installations

negotiate with contractors on material availability and pricing for customer equipment installations

complete detailed quotes for installations that allow for changes and variations

prepare and confirm quote and financial arrangements with customer.

Context of, and specific resources for assessment

Assessment must ensure:

sites on which estimates and quotes may be conducted

relevant databases, licensing requirements and other site-related documentation.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

review of a hands-on project completed by the candidate

review written estimates and quotes with completed documentation

oral or written questioning on the estimate and quote process.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

ICTCBL2017A Alter services to existing cable system.

Aboriginal people and other people from a non-English speaking background may have second language issues.

Access must be provided to appropriate learning and assessment support when required.

Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed.

In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency.

Where applicable, physical resources should include equipment modified for people with special needs.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

analytical skills to read and interpret drawings related to customer's telecommunications equipment

communication skills to liaise and negotiate with customers and suppliers on technical and operational matters

literacy skills to interpret technical documentation, such as equipment manuals and specifications

numeracy skills to estimate and quote for telecommunications installation

problem solving skills to solve equipment and logistics problems

task management skills to work systematically with required attention to detail and adherence to all safety requirements

technical skills to estimate requirements for customer telecommunications equipment installation

Required knowledge

features of customer telecommunications equipment

legislation, codes of practice and other formal agreements that impact on the work activity

manufacturer's requirements for safe operation of equipment

processes and techniques required to prepare plans, estimate and quote for installations

specific occupational health and safety (OHS) requirements relating to the activity and site conditions

typical issues and challenges that occur when dealing with customers

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Customer specification may include:

cable

connectors

cost per cable length installed per outlet

equipment types:

bandwidth managers

digital subscriber line (DSL):

asymmetrical DSL (ADSL)

digital broadcasting

computer telephony integration (CTI) technologies

modems

network equipment

private automatic branch exchange (PABX)

radio frequency (RF) equipment

single line telephones

telephone systems

video and data

existing builders or electrical contractors schedule

frames

requirements for:

equipment

labour

materials

other resources

timeframes

scope of works

support system.

Contingencies may include:

need for integration with existing building works schedules where available

requirements for installation method or of any proprietary system being installed

relevant constraints.

Relevant legislation, codes, regulations and standards include:

Australian Communications Industry Forum (ACIF) standards and codes

AS Communications Cabling Manual (CCM)
Volume 1

AS/NZS 3000:2007

AS/NZS 3080:2003

AS/NZS 3084:2003

AS/NZS 3085.1:2004

AS/NZS IEC 61935.1:2006

AS/NZS IEC 61935.2:2006

AS/NZS ISO/IEC 14763.3:2007

AS/NZS ISO/IEC 15018:2005

AS/NZS ISO/IEC 24702:2007

Australian building codes and regulations

cabling security codes and regulations

compliance with appropriate Australian Communications and Media Authority (ACMA) technical standard requirements for underground, aerial, Category 5, 6, 6A, 7 or 7A and unshielded twisted pairs (UTP)

Environmental Protection Acts

fire regulations

Institute of Electrical and Electronics Engineers (IEEE)

mining legislation

noise abatement and heritage legislation

OHS

relevant international standards

technical standards AS/ACIF S008:2006 and AS/ACIF S009:2006

Trade Practices Act.

Changes and variations may include:

availability

delivery

disputes

insurance

maintenance

network/system security implications

preparation of manuals

restricted site access

testing requirements

time penalties.

Purchase arrangements may include:

buy, rent or lease option

conditions of payment

conditions surrounding installation/modification

legal requirements

service and warranty arrangements.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Obtain existing specifications and drawings and prepare additional or new schematic drawings and specifications for installation if required 
Confirm all fittings, cable types and equipment locations with customer 
Obtain quotations and delivery dates from suppliers to ensure fair comparisons between suppliers 
Estimate labour costs based on company or industry- labour rates and conditions 
Check pricing documentation to ensure supply proposal matches customer specification for material, quality and performance 
Prepare estimations allowing for contingencies during installation and relevant legislation, codes, regulations and standards 
Calculate costs using standard unit measures where relevant 
Ensure estimates will return a profit on installation where appropriate 
Prepare an equipment installation quote that meets customer requirements 
Negotiate changes and variations to meet customer and company needs 
Obtain customer's approval of purchase arrangements and method of payment 
Complete finance company negotiations successfully where required and obtain customer's agreement 

Forms

Assessment Cover Sheet

ICTTEN4003A - Estimate and quote for customer telecommunications equipment installation
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

ICTTEN4003A - Estimate and quote for customer telecommunications equipment installation

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: